Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Rowse Electrical cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Delivery and Returns
Rowse Electrical's returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded. This is so we can control the returns making it a faster for you to get your replacement, exchange, credit or refund. We have created an automated system where you can generate your RA number, if you do not have access you can also contact us by telephone or email here.
If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days for exchange or refund. Returns will take approximately 3 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer. If our labels are removed from the product – the original manufacturers warranty is still valid.
We strongly recommend that you fully insure your package that you are returning. Rowse Electrical will not be held responsible for items lost or damaged in transit. We suggest the use of a carrier that can provide you with a proof of delivery or insurance to the appropriate value. All shipping back to Rowse Electrical is paid for by the customer. We are unable to refund your postal fees unless a mistake has been made on our part. Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.
Discounted or our end of line products can only be returned for repair no refunds of replacements will be made. All non-returnable items will clearly be stated as non-returnable on our online catalog and invoices.
We try very hard to ensure that you receive your order in pristine condition. In the unlikely event that the product arrives damaged or faulty, please contact Rowse Electrical immediately, this will be given special priority and you can expect to receive the correct item within 48 hours. If you do not receive your order or receive incorrect items then please contract us. All delivery charges in full for any incorrect items received will be refunded by the same payment method as purchased.
Please see our delivery information here.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Rowse Electrical uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers. During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.
We will use the information you provide only for the following purposes.
Conditions Of Use
Rowse Electrical and its affiliates provide their services to you subject to the following conditions. If you visit our shop you accept these conditions. Please read them carefully, Rowse Electrical controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.
If you choose to access from another country you do so on your own initiave and are responsible for compliance with applicable local lands.
All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Rowse Electrical and are protected by international copyright laws.
License and Site Access
Rowse Electrical grants you a limited license to access and make personal use of this site. This license does not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial use.
Rowse Electrical and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate, or error free. From time to time there may be information on Rowse Electrical that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. We apologies for any inconvenience this may cause you.
Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include VAT.